The files created by File Rescue are stored on Telemedic's SFTP server. It is the customer's responsibility to retrieve them. The customer can access the files at any time.
Files are kept for two days before being deleted to make room for new files.
In order to give the client access to the files generated by File Rescue, Telemedic needs the following information from the client
The access to the files is done via an SFTP connection. The client can use the software he wants (like WinSCP, Cyberduck, Transmit 5, FileZilla).
After enabling the File Rescue service for the client, Telemedic will return the following information to be used for connection:
Activation of the File Rescue service must be performed for each facility. The customer must explicitly request activation for each facility.