The resident record backup application, also known as File Rescue, is a very useful software for facility care staff.
For each active resident, this software retrieves some of the documents from the resident's file and attaches them in a PDF document.
In short, the File Rescue software is essential to have access at all times to certain resident data when the SOFI software is no longer available (e.g. in the case of a network failure), more specifically in the event that the resident must be sent by ambulance.
The following is a list of the documents generated by this software for each of the active resident files in the SOFI software:
The files created by File Rescue are stored on Telemedic's SFTP server. It is the customer's responsibility to retrieve them. The customer can access the files at any time.
Files are kept for two days before being deleted to make room for new files.
In order to give the client access to the files generated by File Rescue, Telemedic needs the following information from the client
The access to the files is done via an SFTP connection. The client can use the software he wants (like WinSCP, Cyberduck, Transmit 5, FileZilla).
After enabling the File Rescue service for the client, Telemedic will return the following information to be used for connection:
Activation of the File Rescue service must be performed for each facility. The customer must explicitly request activation for each facility.
To obtain the files generated by the SOFI File Rescue, the installation of a FTP client is necessary.
Telemedic recommends the use of WinSCP file transfer software to interact with the File Rescue server. However, any other similar software may be freely used if it meets Telemedic's security criteria.
A connection to the backup server File Rescue requires a public and private key pair to access the servers securely.
The private key must not be disclosed to anyone and the public key must be transmitted to Telemedic.
Start WinSCP to create a new connection to the backup server.
In the next window select the key type EdDSA and click Generate
During generation, please move the mouse randomly in the red area to add a degree of randomness.
The private key is a personal key, and should not be given to anyone, not even Telemedic. Therefore, it must be stored securely in a safe place with restricted access, for example in a password manager.
If the private key is compromised, Telemedic has no additional means of verification, and the connection is considered legitimate. Access to the generated files will therefore be allowed.
The information required to activate the connection will be requested by Telemedic.
The fixed IP address can be obtained from your internet provider and checked in SOFI “Configuration → Troubleshooting → Session info”.
Click on new session to add a connection profile
Then enter the following login information: Host Name, Port Number and User Name. This information is communicated in an e-mail from Telemedic support.
Navigate to the menu to add the private key to the connection profile. It must have the file extension .ppk
Add the private key by selecting it, and click on OK to validate:
Then save the session by clicking on “Save”:
And give it a name:
It is now possible to establish a connection to the Telemedic server by clicking on “Connection”:
You will be asked for the password of the private key, indicated at the key generation stage:
Successful login:
Select all the files to be transferred from the right half window and click on «Download»:
Then, in the «Transfer Settings» menu, select «Generate Code».
A window of this type should appear:
The code is automatically generated in different languages like PowerShell or CMD and can be used in a script.
This script can then be run recurrently with the scheduled tasks (?)
However, Telemedic strongly advises to replace the get * line by synchronize * which will only download the files not present on the hard disk.