The files created by File Rescue are stored on Telemedic's SFTP server. It is the customer's responsibility to retrieve them. The customer can access the files at any time.

In order to give the client access to the files generated by File Rescue, Telemedic needs the following information from the client

• The fixed public IP address of the location from which the files will be retrieved that are on the Telemedic SFTP server,
• A public access key, see an example in the frequently asked questions for the generation of this public key

The access to the files is done via an SFTP connection. The client can use the software he wants (like WinSCP, Cyberduck, Transmit 5, FileZilla).

After enabling the File Rescue service for the client, Telemedic will return the following information to be used for connection:

• The SFTP server address
• The server port
• The username to access the SFTP server